Mobile Key, Made Easy

Frequently Asked Questions

MOBILE KEY

  • Can I use mobile key for multiple reservations?

    Each reservation has its own mobile check-in link and mobile key. If you have multiple reservations arriving on the same day, you’ll receive a separate link for each room. Forward the appropriate check-in link to the guest staying in each room so they can complete check-in and access their mobile key.

  • Can I share my mobile key with someone else?

    Yes! Once your mobile key is activated, you can share access with your traveling companion as needed. The reservation holder will receive the mobile check-in link first.

  • I have multiple rooms under my name. Can each room have a mobile parking pass?

    Yes! Each reservation can have its own mobile parking pass. To activate passes for multiple rooms, forward each room's mobile check-in link to the guest staying in that room. They can complete check-in using their own contact information and download the Texas A&M Hotel mobile app.

  • Can I get a physical room key instead?

    Absolutely! If you prefer a traditional room key or need additional room keys, simply visit the Front Desk and our team will be happy to assist you.

  • What if my room isn't ready when I arrive?

    No worries! You can still use your mobile key to access the garage and park while you wait. Feel free to enjoy our dining outlets or rooftop pool, and we'll send you a text as soon as your room is ready.

  • Can I have more than one mobile key in the app?

    The Texas A&M Hotel mobile app can only hold one mobile key at a time. If you have multiple rooms, each guest staying in a room should complete their own mobile check-in using the appropriate link.

  • Do I have to use mobile key?

    Not at all! Mobile key is an optional, convenient way to access your room and parking. If you'd prefer a physical key, our Front Desk team is happy to assist you upon arrival.

MOBILE PARKING PASS

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JOIN THE CLUB

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