MOBILE KEY
-
How do I access my mobile room key?
On your day of arrival, you'll receive a text message with a link to begin mobile check-in. Follow the instructions to download the Texas A&M Hotel mobile app and complete the check-in process. Once your room is ready and your mobile key is activated, you can use your phone to access your guest room and eligible hotel amenities.
-
Do I have to use mobile key?
Not at all! Mobile key is an optional, convenient way to access your room and parking. If you'd prefer a physical key, our Front Desk team is happy to assist you upon arrival.
-
Can I share my mobile key with someone else?
Yes! Once your mobile key is activated, you can share access with your traveling companion(s) as needed. The reservation holder will receive the mobile check-in link first.
-
Can I use mobile key for multiple reservations?
Each reservation has its own mobile check-in link and mobile key. If you have multiple reservations arriving on the same day, you’ll receive a separate link for each room. Forward the appropriate check-in link to the guest staying in each room so they can complete check-in and access their mobile key.
-
Can I have more than one mobile key in the app?
The Texas A&M Hotel mobile app supports one mobile key at a time. If you're traveling with multiple rooms, each guest should complete mobile check-in using the link for their assigned room.
-
I have multiple rooms under my name. Can each room have a mobile parking pass?
Yes! Each reservation can have its own mobile parking pass. To activate passes for multiple rooms, forward each room's mobile check-in link to the guest staying in that room. They can complete check-in using their own contact information and download the Texas A&M Hotel mobile app. Each reservation includes one mobile parking pass for one vehicle.
-
Can I get a physical room key instead?
Absolutely! If you prefer a traditional room key or need additional room keys, simply visit the Front Desk and our team will be happy to assist you.
-
What if my room isn't ready when I arrive?
You can still use your mobile parking pass once you complete mobile check-in, even if your room isn't ready yet. Your mobile room key will activate once your room is ready. We'll send you a notification when your room is available so you can access your room key and head upstairs!
MOBILE PARKING PASS
-
How do I access my mobile parking pass?
Complete mobile check-in using the link provided in your pre-arrival message to activate your mobile key. Your mobile key includes both your parking pass and room access. Your parking pass activates once you complete mobile check-in, while your room key activates once your room is ready. Once your parking pass is active, you can use it to access the attached Gene Stallings Boulevard Garage.
-
How many mobile parking passes are included?
Each reservation includes one mobile parking pass for one vehicle. An additional parking pass may be available from the Front Desk based on availability.
-
Can I get an additional parking pass?
Additional parking passes may be available at the Front Desk based on availability. Please contact the Front Desk upon arrival to inquire.
-
Can I use my mobile parking pass for in-and-out access?
Yes! Your mobile parking pass provides in-and-out access to the attached Gene Stallings Blvd. Garage during your stay.
-
Where can I park?
Hotel guests can park in the attached Gene Stallings Boulevard Garage. Follow the hotel parking signage upon arrival, and review our parking FAQ for applicable rates and game-day parking details.
-
What if I don't have a mobile parking pass?
If you're unable to access your mobile parking pass, please visit the Front Desk and our team will be happy to assist you.
-
Do I need to stop at the Front Desk to get my parking pass?
No! If you've completed mobile check-in and your parking pass is active, you can access it through the Texas A&M Hotel mobile app and proceed directly to the garage. If you need assistance, our Front Desk team is happy to help.
-
What if I don't want to use mobile parking?
No problem! Our Front Desk team can assist you with your parking needs when you arrive.